HONG KONG and SHANGHAI, July 21, 2026 /PRNewswire/ -- Ping An Insurance (Group) Company of China, Ltd. ("Ping An", the "Company" or the "Group"; HKEX: 2318; SSE: 601318) unveiled a range of innovative artificial intelligence (AI) products and services at the World Artificial Intelligence Conference 2026 (WAIC 2026). Spanning healthcare, insurance and payments scenarios, these innovations further advance AI-driven development of Ping An's "integrated finance + health and senior care" strategy.

Advancing Healthcare AI Applications to Support Disease Management and Health Services

Ping An's latest healthcare AI applications focus on two key areas: complex disease diagnosis and treatment, and every day health management, helping make high-quality healthcare resources more accessible and efficient.

For the diagnosis and treatment of complex diseases, Ping An launched its first "disease-specific AI product portfolio" for patients with cancer and other critical illnesses. The portfolio includes three categories of products and services: disease prediction, disease-specific insurance and the Peking University Healthcare AI Disease Manager.

The disease prediction service identifies health risks and helps detect high-risk individuals at an early stage. Disease-specific insurance provides coverage and protection for people with chronic diseases, cancer and other elevated health risks. The Peking University Healthcare AI Disease Manager offers full-course cancer management by connecting patients with physicians, hospitals and rehabilitation resources, providing ongoing support for people with critical illnesses. Together, these products and services connect disease risk identification, insurance protection and professional healthcare services.

For everyday health management, "AI Family Doctor" of Ping An Healthcare and Technology Company Limited ("Ping An Good Doctor"; HKEX: 1833), the flagship of Ping An Group's healthcare and senior care ecosystem, currently serves 90 million monthly active users. The service adopts an innovative "AI + Physician" model.

AI delivers real-time responses and 24/7 service, efficiently handling high-frequency needs such as consultation triage, medication reminders and health check report interpretation. At the same time, for professional healthcare needs including consultations for complex conditions, long-term chronic disease management and online prescription services, physicians are deeply involved in diagnosis and treatment decisions. To date, Ping An's AI Doctor supports accurate diagnosis across more than 11,300 diseases and serves nearly 12 million users annually. 

Deepening "AI in All" Across the Insurance Value Chain

Ping An Property & Casualty ("Ping An P&C") has achieved 100% AI coverage across its core business scenarios, improving overall operational efficiency by 80%. AI now empowers the entire insurance value chain, including services, marketing, operations, business management and administration.

• For intelligent services, Ping An P&C has developed EagleX, a risk mitigation service platform powered by AI, the Internet of Things and other technologies. The platform integrates more than 100 risk models covering flood-prone locations, urban flooding, catastrophe loss assessment and other scenarios, enabling risk monitoring, early warning and prevention for natural disasters and accidental events.
• For intelligent operations, Ping An P&C has developed an intelligent policy issuance robot using AI technology. Currently, 93% of new vehicle insurance policies are processed automatically by the system, reducing average processing time from six minutes to 1.2 minutes.
• For intelligent business management, Ping An P&C has transitioned from manual underwriting to intelligent underwriting. The average time required for an initial underwriting review has been reduced to approximately 1.5 hours. Average daily processing volume per underwriter has doubled, while the risk interception rate has increased by 16%.

Launching an AI Credit Card and Expanding Innovation in AI-Powered Finance and Payments

At the launch event, Ping An Bank Credit Card introduced an all-scenario AI credit card. In addition to traditional financial services, cardholders can access a variety of AI-related benefits through card usage. For example, cardholders can redeem points for AI computing resources, supporting a wide range of AI usage scenarios.

In addition, Ping An has launched Express Service, a dedicated financial AI assistant serving 251 million customers across the Group's insurance, banking, securities and healthcare businesses. With a simple voice or text command, customers can conduct transactions, access financing services and process insurance claims. Over the past three months, the average number of monthly users has tripled. Average daily usage has approached one million visits, with peak daily usage reaching 1.1 million visits.

Looking Ahead: Using AI to Advance Integrated Finance, Health and Senior Care

Ping An will continue to advance its technology-driven "integrated finance + health and senior care" dual-pronged strategy. Leveraging its industry-leading financial and healthcare technology capabilities, Ping An will continue accelerating the deployment of technology across real-world business scenarios and further enhancing service efficiency and customer experience.

Looking ahead, Ping An will continue leveraging AI to upgrade its "integrated finance + health and senior care" services. Through professional services, Ping An remains committed to bringing greater peace of mind to every customer while meeting people's growing aspirations for a better life.

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For more information, please visit the www.group.pingan.com and follow our LinkedIn page - PING AN.

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Im Streit um die Behandlung sogenannter Heavy User im Mobilfunk hat das nordrhein-westfälische Oberverwaltungsgericht (OVG) die Bundesnetzagentur vorläufig in die Schranken gewiesen. Die Bonner Aufsichtsbehörde hatte einem bundesweit tätigen Mobilfunkanbieter untersagt, Kunden mit unbegrenztem oder sehr großem Datenvolumen bei überlasteten Funkzellen mit geringerer Priorität zu bedienen. Diese Form der sogenannten Depriorisierung darf nach der einstweiligen OVG-Entscheidung vorerst weiter angewendet werden. Der Beschluss im Eilverfahren ist nicht anfechtbar.

Nach Auffassung des 13. Senats ist derzeit offen, ob die entsprechende Vertragsklausel des Anbieters mit europäischem Recht vereinbar ist. Im Kern geht es um die Frage, ob eine nachrangige Behandlung von Vielnutzern eine nicht gerechtfertigte Ungleichbehandlung von Kunden darstellt. Bevor in der Hauptsache entschieden wird, will das OVG Münster den Europäischen Gerichtshof (EuGH) um eine Vorabentscheidung bitten. Damit wird der Konflikt um Datenpriorisierung und Netzmanagement auf die europäische Ebene verlagert.

Gegenstand des Verfahrens ist insbesondere, ob der Datentransport datenintensiver Anwendungen wie hochauflösendem Videostreaming während einer Netzüberlastung eingeschränkt oder verlangsamt werden darf. Der betroffene Mobilfunkanbieter sieht dies in seinen Allgemeinen Geschäftsbedingungen vor, um Kapazitäten in ausgelasteten Funkzellen zu steuern. Die Bundesnetzagentur hatte angeordnet, dass diese Klausel nicht umgesetzt werden darf und damit faktisch einen Riegel vor entsprechende Maßnahmen gegen Heavy User geschoben.

In der Vorinstanz hatte sich die Bundesnetzagentur noch durchgesetzt: Das Verwaltungsgericht Köln hatte die Position der Behörde bestätigt. Das OVG änderte diese Entscheidung nun (Az. 13 B 1232/25) und gab dem Anbieter im Eilverfahren Recht. Mit der geplanten Vorlage an den EuGH dürfte der Fall Signalwirkung für die Auslegung europäischer Vorgaben zur Gleichbehandlung von Internetverkehr und zu den Spielräumen der Netzbetreiber beim Umgang mit stark belasteten Mobilfunkzellen entfalten.